Tax Help

Get basic forms and instructions, print additional forms, or make an appointment with certified tax volunteers.

More Information

Frequently Asked Questions

1. Does the library have tax forms? Where else can I get forms?

The library has limited quantities of Federal tax forms, but we will not have State tax forms this year. Please read on for more details.

  • Federal Forms: Paper copies of some IRS forms and instructions typically become available at the library from February through April while supplies last. Some tax scenarios require additional forms. Taxpayers are encouraged to file online or download and print forms from the IRS website. Order IRS forms online or by calling 800-829-3676.
     
  • State Forms: Due to an Indiana Department of Revenue (DOR) policy change, libraries no longer receive bulk quantities of state tax forms and instructions to distribute. Instead, taxpayers are encouraged to file online or to download and print forms from the DOR website. Taxpayers may call the DOR’s 24-hour automated phone line at 317-615-2581 to request forms and instructions in the mail. To check the availability of forms at the local DOR office, taxpayers may call 765-289-6196. 

You may print tax forms at the usual print cost of $0.15 per page via the library’s computers or Wireless Printing service. You may also call the Information Desk at Kennedy or Maring-Hunt to make a print request and schedule a curbside pickup appointment.

2. Is the AARP Tax Aide service available?

AARP Foundation Tax-Aide offers free tax preparation to anyone of any age -- especially if you are 50 or older or can't afford paid tax preparation.

This service is by appointment only. AARP begins taking appointments starting Monday, January 20, 2025. Leave a message at 765-283-9680 to request an appointment. Tax preparation begins February 7, 2025.

3. How do I file online? 

  • There are many options to file online. Millions of Hoosiers qualify to file both their federal and state taxes online for free from trusted vendors with the Indiana free file program (INfreefile). A list of DOR-certified vendors is at freefile.dor.in.gov.
  • Regardless of your household income, you may also file online at MyFreeTaxes.com, a service provided by United Way.
  • A wide range of other low-cost online tax preparation software is listed on the Indiana Department of Revenue’s list of Certified Software Developers. Scroll to “Electronic Filing Vendors" then view the list under “Individual Consumer.”

4. Can I use a library computer to file my taxes online?

Yes, library computers are available. 

Staff may help you access the computers and informative resources, but cannot give tax advice such as how to file or what credits or rebates you may be eligible for.

The IN Department of Revenue has several options for free and low-cost filing on their INfreefile website. Whether you are electronically filing from home or at the library, you can check that your tax preparation website has been certified and tested by the DOR.

5. How do I know if I need to file a tax return?

Library staff cannot interpret your personal filing situation, however the following websites have information that may help you determine whether you need to file:

  • The Interactive Tax Assistant is a web tool that will ask several questions to help you understand your filing status, income, and tax withholdings.
  • The Guide to Filing Your Taxes by the Consumer Financial Protection Bureau contains some brief reading about filing requirements and special situations to consider.

6. Where can I find more general tax information?

7. Where can I turn if I have a tax dispute?

If you are having tax problems because of financial difficulties or immediate threat of adverse action and you have not been able to resolve the problem with the IRS or Department of Revenue, the Taxpayer Advocate Service (TAS), Taxpayer Advocate Office (TAO), or a Low Income Taxpayer Clinic (LITC) may be able to help you. Contact information and websites are listed below.

Shortcuts

File Online:

Print or Download Tax Forms and Instructions:

Tax Agencies:

Find a Tax Professional:

Tax Scams and Consumer Alerts:

Find Assistance:

Tax Agency Contact Information

There are many ways to contact the tax agencies online, by phone, or in-person.

IRS

You can get help with most Federal tax issues online or by phone. The IRS Let Us Help You webpage provides helpful links to many online tools and resources.

IRS Telephone Assistance 

The local IRS office, the Muncie Taxpayer Assistance Center, is located at 225 N. High St., Muncie, IN 47305.

Find other contact information and read about services offered at the IRS website.

Indiana Department of Revenue

DOR Customer Service: 317-232-2240 (For faster service, try online services or email individualtaxassistance@dor.in.gov. Do not include any personal information if contacting the DOR by email.)

Order DOR Tax forms and Publications by phone at 317-615-2581 (Leave order on voice mail, available 24 hours.)

The local DOR office, the Muncie District Office, is located at 3640 N. Briarwood Lane, Ste. 5, Muncie, IN 47304. Phone: 765-289-6196

Find other contact information and read more about services offered at the IN Department of Revenue website.

 

Note: This page was reviewed and updated December 18, 2024.

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